The times where remote assistance was something exclusively used by IT specialists and tech support teams are long gone. In today’s world, this procedure has transcended its initial limitations and has become a routine task for many groups of collaborators in professional environments.
This is a remote control application that doubles as both of the aforementioned solutions. It can be used by help desk experts to assist workers with technical issues, as well as it can be used by administrators to take over other machines in the network in case he needs to or an emergency.
With this software, experts in the work team get controlled and secured access to any computer registered on the system, using multi-factor authentication measures to ensure the privacy and safety of the data. Remote sessions also count with extremely useful tools like screenshots, file transference, and live chat to communicate with workers on the other end and guide them through every step of the way towards a solution to their problem while also retaining control over some key aspects.
It is part from remote tools category and is licensed as shareware for Windows 32-bit and 64-bit platform and can be used as a free trial until the trial period will end. The DameWare Mini Remote Control demo is available to all software users as a free download with potential restrictions compared with the full version.