The world has become a small village where businesses use services from different ends of the world where it is impossible for support services to provide support in person when the need arises. At other times, services are mission critical such that real-time support is required to maintain decent customer satisfaction. The application provides a means for service providers to provide support for their clients in real time over the internet.
This application is excellent for service providers that offer support services for hardware and programs. The program allows the remote support provide to connect to the client’s computer and take control of the PC. The remote user can see the screen, move the mouse and make the necessary repairs and configuration on the system or on the network as a whole.
Even when the clients are not techies, all they need to do is to start it and give the support provider the ID and password required to make the remote connection to the computer. This application is excellent for technical support service providers.
TeamViewer QuickSupport for Mac is licensed as freeware for Mac OS operating system. It is in remote tools category and is available to all software users as a free download.